An incident was resolved in ServiceNow and the PagerDuty integration seems to have set a bunch of fields on that incident to [empty].
The ‘PagerDuty incident’ field on that incident was also set to ‘—reopened—’.
Is there anything in the PagerDuty integration logic that would cause the ‘PagerDuty incident’ to be overwritten? I would assume that this would always be the reference ID for the incident in PagerDuty.